Refunds

Returns, replacements, and order issues.

Refund and replacement review is handled case by case rather than through an instant self-serve return loop.

SupportIllustration · not live data

Example process only · not an order, checkout, shipment, or document record

Issue review starts with your order details.

Support is faster when your order number, email, and question are easy to match.

When to contact support

If an order arrives damaged, incomplete, or appears mismatched to your checkout details, contact support promptly with the order number and any relevant photos so the issue can be reviewed.

Review criteria

Replacement or refund decisions may consider the state of the shipment, documentation supplied, order history, and whether the issue can be verified against the originating batch and fulfillment details.

A completed charge, carrier delay, or subscription cancellation does not by itself guarantee a refund. Support will confirm the outcome after reviewing the order and the posted policy.