Menu · Research catalog
The catalogResearchDocumentationSign in
Research use only

Third-party HPLC + mass spec on every batch. Cold pack sized to your ZIP. Reply-to support.

Back to storefront
SMS program

Research Chem Co text-messaging program details.

This page documents the Research Chem Co customer text-messaging program. It is published so customers, carriers, and reviewers can confirm what consent looks like, what messages we send, and how to opt out.

Documentation mapSignal map
COABatchSupport

Documentation stays connected.

Support is faster when your order number, account email, batch details, and COA questions stay easy to match.

Sender brand and operator

Sender: Research Chem Co. Research Chem Co is operated by Gabriel Nisanov, sole proprietor, at 4021 Indian Creek Drive, Miami Beach, FL 33140, United States. The text-messaging program is registered against the same operator. The brand name shown in the opt-in form ("Research Chem Co") and the brand registered with the carrier are the same legal operator.

Program purpose

The Research Chem Co SMS program sends opted-in customers account alerts, shipment updates, order documentation availability notices, customer-support replies, and a short welcome thread that links to publicly published supplier-evaluation guides on https://researchchem.co.

The program does not send tobacco, vape, alcohol, firearms, gambling, or cannabis (SHAFT) content. The Research Chem Co catalog is for laboratory research use only and the SMS program does not advertise or arrange consumer therapeutic use.

How customers opt in

Opt-in is collected only on Research Chem Co web forms. On https://researchchem.co/us, a visitor first enters an email. A second, optional step asks for a mobile number and requires checking an unchecked-by-default checkbox that reads, in full: "Yes, text me from Research Chem Co. Message frequency varies, typically 3-6 messages/month. Msg & data rates may apply. Consent is optional and not required to purchase. Reply HELP for help or STOP to cancel. I agree to the Privacy Policy and Terms." The checkbox links to https://researchchem.co/us/privacy and https://researchchem.co/us/terms.

Customers may also provide a mobile number during account creation at https://researchchem.co/us/account. SMS opt-in there is captured by a separate explicit checkbox with the same disclosures and is optional and not required to purchase.

Research Chem Co does not accept SMS opt-in by inbound keyword. The only path to opt in is the web form.

Sample messages

Welcome confirmation: "Research Chem Co: welcome. We text account alerts, shipment updates, and order documentation support. Reply HELP for help or STOP to opt out."

Shipment update: "Research Chem Co: order #1234 has shipped. Track it in your account: https://researchchem.co/us/account Reply HELP for help or STOP to opt out."

Documentation availability: "Research Chem Co: documentation for order #1234 is available from support. Visit https://researchchem.co/us/account or reply HELP. STOP to opt out."

Catalog welcome step: "Research Chem Co: your account-tied catalog with batch documentation per order: https://researchchem.co/us/shop Reply HELP for help or STOP to opt out."

Support follow-up: "Research Chem Co: support follow-up for order #1234. Email info@researchchem.co or reply HELP. Reply STOP to opt out."

Frequency, rates, opt-out

Message frequency varies, typically 3-6 messages per month per opted-in customer. Frequency tracks account and order activity, not promotional cadence.

Message and data rates may apply. The customer's mobile carrier sets those rates; Research Chem Co does not.

To opt out at any time, reply STOP, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or STOPALL to any Research Chem Co message. Customers will receive one final confirmation that they have been unsubscribed.

For help, reply HELP or INFO, or email info@researchchem.co.

Privacy of mobile data

Mobile information, opt-in records, and SMS consent records are not sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes. Service providers that help deliver messages may process this information only to operate the Research Chem Co text-messaging program.

The Research Chem Co Privacy Policy at https://researchchem.co/us/privacy is the controlling document for all customer data, including mobile data, and is referenced in the opt-in form.